![]() I have refunded the credit balance that was used for these reminders. I will be contacting the affected users individually (anyone who has sent an SMS reminder since 1st March) with an explanation and a link to this blog post. Textlocal’s reports now show messages as being delivered with the new S REMIND ME originator. I verified with a few messages to different phones that they were received and flagged as Delivered. On 14th May, I changed the originator from REMINDERS to the more specific S REMIND ME. I receive a weekly e-mail report of sent messages, and each week all sent reminders were on there, so everything looked like it was working fine. The messages were successfully accepted by the SMS gateway, so no errors (and therefore no alerts) were generated. I wasn’t made aware of any potentially breaking changes, and I have asked Textlocal for an explanation. Textlocal’s report clearly showed messages stopped sending from 1st March When I combed through my Textlocal account’s reports, I could see that messages sent since 1st March were left with a status of “Unknown.” Thanks to Simply Remind Me’s users, I have a steady stream of text messages going out every week. Messages from another of my apps were being delivered successfully to the same phone, so the only logical difference was the originator (the name or phone number the message appears to come from.)Īfter changing this from the generic REMINDERS to the more specific S REMIND ME, reminders began to send – and – more importantly – arrive again. I could see they were accepted by the gateway, but their status remained “unknown” and they never arrived. However, I did not receive the SMS reminders to my phone. Afterwards, I tested all the app’s features – including e-mail reminders and SMS reminders. On 14th May, I migrated Simply Remind Me to a new server in the data-centre. I have since changed this to S REMIND ME and all is well again. The only explanation I can find is that Textlocal has, inexplicably, blocked the originator (sender ID) I was using: REMINDERS. But the messages failed to arrive at their intended handsets. On 14th May, I discovered that SMS messages sent from my Simply Remind Me app since 1st March were not being delivered by my SMS provider, Textlocal.īecause they were successfully accepted by the gateway, Simply Remind Me correctly deducted the credits from your account. ![]()
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